Peoplecert Peoplecert Certification CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A) Improved quality of service
B) Improved Service alignment with business goals
C) Reduced Total Cost of Ownership
D) Better balance of technical skills to support live services

2. Which role would you MOST expect to be involved in the management of Underpinning Contracts?

A) Supplier Manager
B) Service Catalogue Manager
C) Process Manager
D) IT Designer/Architect

3. A change process model should include:
1 - The steps that should be taken to handle the change with any dependences or co-processing defined, including handling issues and unexpected events
2 - Responsibilities; who should do what, including escalation
3 - Timescales and thresholds for completion of the actions
4 - Complaints procedures

A) 1, 2 and 4 only
B) 1 and 2 only
C) 1, 2 and 3 only
D) All of the above

4. Which process is responsible for sourcing and delivering components of requested standard services?

A) Service Desk
B) Service Portfolio Management
C) Request Fulfillment
D) IT Finance

5. Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A) The SLA covers an individual customer group for all services they use
B) An SLA that covers all customers for all services
C) The SLA covers one service, for all the customers of that service
D) An SLA for a service with no customers

Solutions: