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SAP SAP Certified Application Associate C_C4C14_1811

C_C4C14_1811

Exam Code: C_C4C14_1811

Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811

Updated: Jul 18, 2026

Q & A: 155 Questions and Answers

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Debit memo request
B) Internal order
C) Sales order
D) Contract


2. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Confirm the incident
B) Respond to the requestor
C) Forward the incident to the provider
D) Task over the incident


3. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Code list restriction
B) Workflow rule
C) Scoping option
D) Fine-tuning activities


4. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Usage restrictions
B) Call-off quantity
C) Entitled parts
D) Covered objects
E) Billing milestones


5. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Consignment stock
B) Plant stock
C) Special stock
D) Locked stock


Solutions:

Question # 1
Answer: B,D
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: A,C,D
Question # 5
Answer: A,B

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