EXIN ITSM ITSM20F-JPN

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 規格の文脈において、「適合」という用語は何を表しますか?

A) 認定機関による品質マネジメントシステム認証
B) 監査不適合報告書と再監査報告書との調整
C) 要件への準拠
D) サプライヤー認証の検証

2. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) ベストプラクティスに基づく方法論的順序
B) サービスの提供方法を​​革新する
C) 一定の品質
D) 技術革新を取り入れたもの

3. さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?

A) 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。
B) プリンターが動作していないという報告
C) 特定のアプリケーションのロールアウトに関する情報
D) 新規簿記パッケージのインストール要求

4. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) サービスの場所
B) 実行される特定のプロセス
C) インフラストラクチャのサイズ
D) スタッフ数

5. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) サービスレベル管理
B) リリース管理
C) ビジネス関係管理
D) 変更管理

Solutions: