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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
B) Configure the Scripted AI Agent.
C) Ensure the Condition node is present in the flow for post activities.
D) Add the Media Stream node after the Agent Answered event.

2. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.wbx.com:443
B) *.ucce.com:443
C) *.wxcc.com:443
D) *.ciscoccservice.com:443
E) *.amazonaws.com

3. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Blind Transfer node
B) Bridged Transfer node
C) HTTP Request node
D) GoTo node

4. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per minute
B) 1000 requests per minute
C) 1800 requests per minute
D) 300 requests per second
E) 30 requests per second

5. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Webex AI Assistant
B) Webex Edge Connect
C) Unified CM IM&P
D) Expressway-E clustering

Solutions: