Avaya ACDS-3382 33820X

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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) EMC Plug-In
B) Agent Plug-in
C) Supervisor Plug-In
D) Presence Plug-In

2. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 supports WebLM Release 6.x.
B) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
C) Elite Multichannel 6.6 uses SSLv3
D) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

3. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Application Specific Licensing (ASL)
C) Standard License (SL)
D) Advanced License (AL)

4. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-CORE
B) EMC-IDS
C) EMC-VMS
D) EMC-SQL-DB
E) EMC-XML

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite includes Business Advocate.
B) Call Center Elite requires CMS.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) It is sold through Direct and Indirect channels.
E) CC-Elite can be ordered as a standalone for a 3rd party PBX.

Solutions: