Salesforce Architect Exams Arch-301

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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

Question 1

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

A. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
B. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
C. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
D. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

Question 2

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A. Provide access to B2B Commerce data within the Service Console so they can see the cart.
B. Implement an embedded web view of B2B Commerce within the Service Console.
C. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
D. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Question 3

Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?

A. NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.
B. NTO should set up an Operations team within ITto ensure proper management of the integrations going forward.
C. NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.
D. NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.

Question 4

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

A. Load the public cloud solution directly to Salesforce using MuleSoft.
B. Embed the devices' sensor data in a view on the Assetrecord.
C. Utilize Apex Callouts based on the devices' state change.
D. Utilize Platform Events based on the devices' state change.

Question 5

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

Solutions: