IBM IBM Certified Specialist C2090-045

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question #1
Acustomer needs to know when a product will be out of support.
Where can this information be found?

A. the Lotus Notes FrontEnd Support teamroom
B. the taxonomy spreadsheet
C. the IBM Software Support Lifecycle website
D. the Tivoli Support Platform matrix webpage

Question #2
What is the OneTeam transfer criteria for PMRs based upon?

A. sales requirements and metrics
B. international research and management estimation
C. customer feedback and PMR volumes
D. service objectives and GTS targets

Question #3
Which AQS level must be set in order to involve the BackEnd?

A. 5
B. 1
C. 2
D. 6

Question #4
Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A. Named Advice
B. New customer contact
C. Nice to have
D. Next Action

Solutions: