The Beryl Institute Patient Experience Institute CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Who is required to be named in a resolution letter in response to a patient grievance?

A) The chief experience officer of the hospital
B) The nurse manager of the unit where the patient stayed
C) The hospital contact person
D) The nurses and doctors who cared for the patient

2. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A) Patient assessment of outcomes, physical environment, communication, and family/care partner participation
B) Patient assessment of safety, access to care, availability of information, and patient engagement
C) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
D) Patient perceptions on quality of care, communication, physical environment, and emotional support

3. What is a starting point for change management that can affect how leaders, health workers, and staff engage with the patient experience professional?

A) Setting a timeline for change that coincides with performance evaluations
B) Hiring new staff who agree change is needed
C) Skills training to make the change successful
D) Awareness of the need for change and why the change matters

4. Which response is BEST to provide to a family member requesting to be present during a resuscitation?

A) "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
B) "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
C) "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
D) "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."

5. Regarding action plans, what does the acronym SMART stand for?

A) Specific, measurable, achievable, relevant, time-bound
B) Specialized, marketed, accountable, reliable, tabulated
C) Short, manageable, accurate, regulated, transparent
D) Statistical, measurable, accurate, reliable, tabulated

Solutions: