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SAP SAP-Certifications C_PXSUP_90

C_PXSUP_90

Exam Code: C_PXSUP_90

Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

Updated: Jul 24, 2026

Q & A: 80 Questions and Answers

C_PXSUP_90 Free Demo download:

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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Business All-in-One Support Processes- Support organization structure and roles
- Incident handling workflow in SAP environments
- Communication and escalation procedures
Topic 2: SAP Solution and Support Tools- Incident analysis and root cause identification
- SAP Solution Manager overview
- Monitoring and reporting tools
Topic 3: Service Desk and Ticket Management- SLA management and tracking
- Knowledge base usage and resolution documentation
- Ticket creation, categorization, and prioritization
Topic 4: Incident Management Fundamentals- Basic SAP support process overview
- IT service management principles and lifecycle
- Incident vs. service request differentiation
Topic 5: Service Quality and Continuous Improvement- Performance reporting and KPIs
- Problem management concepts
- Process optimization in support operations

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. How can you access the ABAP Development Workbench? (Choose two)

A) Enter transaction code WORKBENCH
B) Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
C) Enter transaction code ABAP_WORKBENCH
D) Enter transaction code SE80


2. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

A) The customer name as a search term
B) More search terms
C) Fewer search terms
D) More search criteria


3. What is a work center in the SAP Solution Manager? (Choose two)

A) A tailored and role-based user environment to simplify your work
B) A community
C) An easy navigation through a central role-based access point
D) Exchange data to SAP systems


4. Which one of the following transactions is the right one to analyze the contents of a database table?

A) SE30
B) SE16
C) SE11
D) SE24


5. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is a view on the Application Component Hierarchy.
B) It is part of the Service Level Agreement.
C) In SAP, a product hierarchy is used for pricing.
D) It is a powerful instrument in organization and reporting within Product Support.


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: A,B
Question # 3
Answer: A,C
Question # 4
Answer: B
Question # 5
Answer: A,D

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