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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Managing Resources | 16% | - Set up and manage crews and resource types - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Question #1
Time Sheet Entries can be associated to which two objects? Choose 2 answers
A. Work Order
B. Work Order Line Item
C. Assigned Resource
D. Service Appointment
Question #2
Approximately 70% of Universal Containers's site visits are inspections and quotationSessions that take roughly the same amount of time and set of resource skills to Complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
A. Create a standard set of Work Order Line Items.
B. Create Work Types for use on Work Orders.
C. Create a work flow to clone the Work Order.
D. Create a child Work Order for each similar site visit.
Question #3
A customer support agent handles an in-bound case that requires a repair of An industrial oven at a busy restaurant. The work should be assigned to a repair Technician in the area, even if the Technician is currently working on another Assignment.
Which Scheduling Action should the Consultant recommend to the customer support Agent?
A. Appointment Booking
B. Get Candidates
C. Fill-in Schedule
D. Emergency
Question #4
Universal Containers (UC) services customers in multiple time zones. UC dispatchers need to see dates and times in the Dispatcher Console for the time zones where jobs are being performed. How should the Consultant configure this?
A. Create a formula field to calculate the timezone offset from the user to the Territory Timezone.
B. Configure the dispatcher users' timezone to be the same as the territories they manage.
C. Set the Dispatch Console to display in the Territory Timezone in the Field Service Settings.
D. Set the Dispatch Console to display in the User Timezone in the Field Service Settings.
Question #5
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
A. Configure Schedule Policy by modifying Work Rules and Service Objectives.
B. Set Auto Schedule to True upon creation of the Service Appointment.
C. Default Travel Speed is used only if a different travel speed is null on the resource.
D. Configure the Resource Availability Work Rule to calculate travel at the expense of theResource and breaks.
E. A straight line is used to compute the shortest distance between two locations if StreetLevel Routing is enabled.
Solutions:
| Question #1 Correct Answer: A,B | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: C | Question #5 Correct Answer: A,C,D |
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