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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Identifying customer needs and pain points |
| Topic 2: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - Sustainability and environmental impact - HP sales and support resources - HP Instant Ink and subscription services |
| Topic 3: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies |
| Topic 4: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
HP Selling HP Supplies 2020 Sample Questions:
Question 1
Which print cartridge recycling option does HP offer?
A. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
B. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
C. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
D. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
Question 2
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
A. wasted ink and printer downtime
B. ink colors that fade over time
C. compatibility Issues with standard papers
D. Inability to refill non-HP cartridges
Question 3
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
A. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
B. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
C. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
D. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
Question 4
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
B. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
C. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A,B | Question 4 Answer: D |







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