ISEB ISEB Certification ISEB-ITILV3F

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question #1
Within Service Design, what is the key output handed over to Service Transition?

A. Service Design Package
B. Service Portfolio Design
C. Process definitions
D. Measurement, methods and metrics

Question #2
How many people should be accountable for a process as defined in the RACI model?

A. Only one - the process owner
B. Only one - the process architect
C. Two - the process owner and the process enactor
D. As many as necessary to complete the activity

Question #3
Which of the following is NOT the responsibility of the Service Catalogue Manager?

A. Ensuring that information in the Service Catalogue is consistent with information in the
Service Portfolio
B. Ensuring that information in the Service Catalogue is accurate
C. Ensuring that information within the Service Pipeline is accurate
D. Ensuring that all operational services are recorded in the Service Catalogue

Question #4
Which of the following is the BEST definition of an Event?

A. An unplanned interruption to an IT service
B. The unknown cause of one or more Incidents
C. Reducing or eliminating the cause of an Incident or Problem
D. Any detectable or discernable occurrence that has significance for the management of the
IT infrastructure

Question #5
The two main parts of the Service Catalogue are:

A. Service Attributes and Service Capabilities
B. Service Levels and Service Costs
C. The Service Portfolio and Retired Services
D. The Business Service Catalogue and the Technical Service Catalogue

Solutions: