ITIL ITIL 4 ITIL-4-Foundation-Deutsch

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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Question #1
Welche Aussage über ein kontinuierliches Verbesserungsregister (CIR) ist WAHR?

A. Wird verwendet, um die richtige Methode, das richtige Modell oder die richtige Technik zur Identifizierung von Verbesserungen auszuwählen
B. Wird verwendet, um eine formelle Beschreibung eines oder mehrerer Dienste bereitzustellen, die auf die Bedürfnisse einer Zielgruppe zugeschnitten sind
C. Wird verwendet, um Verbesserungsideen von der Identifizierung bis zur endgültigen Maßnahme zu verfolgen und zu verwalten
D. Wird verwendet, um bei der Planung von Änderungen zu helfen, bei der Kommunikation zu helfen, Konflikte zu vermeiden und Ressourcen zuzuweisen

Question #2
Was ist der WAHRSCHEINLICHSTE Grund dafür, dass das Mat-Incident-Management ein temporäres Team zur Zusammenarbeit benötigt?

A. Um einen komplexen oder schwerwiegenden Vorfall zu lösen
B. Damit Kunden und Nutzer zeitnah mit Updates versorgt werden
C. Um einen Vorfall an einen Lieferanten oder Partner weiterzuleiten
D. Damit Benutzer ihre eigenen Vorfälle durch Selbsthilfe lösen können

Question #3
Identifizieren Sie das fehlende Wort im folgenden Satz.
Ziel des Problemmanagements ist es, die Wahrscheinlichkeit und die Auswirkungen von Zwischenfällen zu verringern, indem tatsächliche und potenzielle Ursachen von Zwischenfällen identifiziert und bekannte Fehler behoben werden.

A. Änderungen
B. Ereignisse
C. Workarounds
D. Konfigurationselemente

Question #4
Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Dienstkonfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von [?] und die Unterstützungsfunktion jederzeit und dort verfügbar sind, wo sie benötigt werden.

A. Dienstleistungen
B. IT-Assets
C. Organisationen
D. Ergebnisse

Question #5
Welche Praxis verfolgt den Zweck, engere und stärker kollaborative Beziehungen aufzubauen?

A. Release-Management
B. Informationssicherheitsmanagement
C. Lieferantenmanagement
D. Dienstkonfigurationsverwaltung

Solutions: