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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
A) Minimal viable product
B) Chaos engineering
C) Kanban
D) Continual business analysis
2. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
A) Use safe-to-fail experiments to collect knowledge
B) Set clear objectives and apply proven best practices
C) Ask experts to analyse the options and provide a recommendation
D) Take quick action to stabilize the situation
3. An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?
A) Continuous deployment
B) ChatOps
C) AIOps
D) Infrastructure as code
4. A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?
A) Increased utilization of every team member
B) Reduced work in progress and improved flow
C) Elimination of all defects
D) Guaranteed regulatory compliance
5. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
A) Using automated tools supports the need to deliver digital products quickly and reliably
B) Making quick decisions without getting slowed down by data analysis enables agility
C) Differentiating digital technologies are best managed by a centralized IT organization
D) Controlling suppliers' investments and policies reduces the risks of cloud-based services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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