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EXIN ITIL 4 Foundation Sample Questions:

1. Which is NOT a component of the service value system?

A) Governance
B) Continual improvement
C) Opportunity and demand
D) The service value chain

2. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Optimize and automate
B) Collaborate and promote visibility
C) Progress iteratively with feedback
D) Focus on value

3. Which activity is NOT recommended by the 'start where you are' guiding principle?

A) Involving people who are not familiar with a service when observing and assessing its activities
B) Using source data to avoid any unintentional data distortion round in reports
C) Applying risk management when considering to introduce new processes
D) Discarding existing processes before assessing their usefulness

4. Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A) Optimize and automate
B) Collaborate and promote visibility
C) Think and work holistically
D) Focus on value

5. What is the definition of a problem?

A) A cause, or potential cause, of one or more incidents
B) An incident for which a full resolution is not yet available
C) An unplanned interruption to a service, or reduction in the quality of a service
D) Any change of state that has significance for the management of a configuration item (CI)

Solutions: