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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A) In Org Settings, set up a policy and select create a user group for all owners.
B) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
C) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
D) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.

2. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Leave posting permissions open to encourage engagement.
B) Create a workflow where employees can engage by submitting questions.
C) Encourage employees to delete answered questions to keep the channel organized.
D) Restrict posting permissions to include only the session moderators.
E) Ask employees to respond to messages with emoji reactions.

3. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
C) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.

4. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
B) Create a Sales and Marketing workspace for employees to collaborate on projects together.
C) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
D) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.

5. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

A) The Slack admin on your client's engagement team
B) The Slack account executive
C) Your client's executive sponsor
D) The Slack customer success manager

Solutions: