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Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The following are discussed in AVAYA 7392x exam dumps:
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
- Demonstrate how to perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
- Create and test call vectors
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite
- Review primary call center components, concepts, and terms
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Major Objectives of This Test
The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
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Preparation Guide for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
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Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification. These are discussed in AVAYA 7392x practice exam and AVAYA 7392x practice exams.
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Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Vectors & Variable Vectors | 25% | - Basic call vector design and configuration - Testing and troubleshooting vector flows - Advanced vector variables and commands |
| Dial Plan & Call Routing | 20% | - VDN configuration and override settings - Hunt groups, agent login, and call distribution - Network routing and multi-site call handling |
| Administration, Integration & Troubleshooting | 25% | - Monitoring, reporting, and fault resolution - System administration and maintenance - Integration with other Avaya Aura components |
| System Architecture & Overview | 15% | - Deployment models and system components - Avaya Aura Call Center Elite architecture - Communication Manager licensing and feature activation |
| Media Server & Announcements | 15% | - Music-on-hold configuration - Announcement management and verification - Avaya Aura Media Server setup |
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