Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question #1
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

A. Using the CRM's public REST API with inbound POST requests to the AICC application server.
B. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
C. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
D. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.

Question #2
What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A. It does not require an internet connection.
B. It is the simplest to manage.
C. It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
D. It is always the cheapest option.

Question #3
When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?

A. CTI Server
B. ICD Router
C. VoIP Gateway with both TDM and SIP interfaces
D. Session Border Controller (SBC)

Question #4
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A. The CMS reporting database via ODBC/JDBC connections.
B. The network switch.
C. The IVR media server.
D. The agent's UAP client.

Question #5
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A. Number of calls per agent
B. Customer Satisfaction (CSAT) score
C. Agent occupancy rate
D. Average Handle Time (AHT)

Solutions: