IBM Application Integration Middleware L1 Support Application Development : C9510-526

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Use them; write out the name then in parenthesis place the acronym.
B) Use them; if people do not know then it is up to them to figure them out.
C) Do not use them as the external and internal users may not know them.
D) Do not use them as the external users may not know them.

2. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the ID of the L2 support professional
B) the Owner ID of the other PMR
C) nothing; leave it empty to avoid any confusion
D) the ID of the L1 Support professional

3. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 1
B) 4
C) 2
D) 3

4. Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:

A) register and ask for software support.
B) open, update and list their PMRs.
C) search for old PMRs, including their own.
D) download official patches and fixes for their PMRs.

5. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) IBM business justification
B) Description
C) Requested Completion Date
D) Priority

Solutions: