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IBM Enterprise Storage Technical Support : C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Aug 08, 2026

Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Storage Virtualization and Management- IBM Spectrum Virtualize/similar technologies
- Storage management tools (e.g., Spectrum Control)
Performance Optimization- Tuning storage performance
- Performance analysis tools
Installation and Configuration- Network connectivity and SAN configuration
- Enterprise storage systems setup
Data Protection Technologies- Backup and recovery concepts
- Data protection solutions

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

A) Three-site mirroring
B) Reduce capital expenditures and operational expenses
C) Runs on Power Linux
D) Exceptional performance for new work loads


2. Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

A) Global Mirror
B) Continuous data protection
C) Backup Strategy
D) Disaster Recovery


3. Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?

A) Storwize V3700
B) DS8870
C) XIV Gen3
D) IBM SAN Volume Controller built with IBM Spectrum Virtualize software


4. A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)

A) Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
B) Collect DS5300 performance data and model the workload on a 12 module XIV.
C) Migrate the DS5300 workload to the XIV using XIV migration capability.
D) Collect DS5300 and XIV performance data and model the cumulative workload.
E) Gather and analyze capacity requirements and usage using the DS5300 and GUI.


5. Which solution offers compression?

A) FlashSystem V840
B) XIV
C) DS8870
D) FlashSystem 840


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: A,C
Question # 5
Answer: D

C9020-971 Related Exams
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