EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch

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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Womit werden Aktivitäten innerhalb der Service-Wertschöpfungskette verknüpft?

A) Servicedesk
B) Service-Level-Vereinbarungen
C) Eingänge, Ausgänge und Trigger
D) Chance, Nachfrage und Wert

2. Welche Vorgehensweise hat einen Zweck, der die Verwaltung finanziell wertvoller Komponenten umfasst, die zur Bereitstellung eines IT-Dienstes beitragen können?

A) IT-Asset-Management
B) Bereitstellungsverwaltung
C) Kontinuierliches Management
D) Überwachung und Ereignisverwaltung

3. Was gehört zur Leistungserbringung?

A) Die Verwaltung der Ressourcen, die zur Nutzung des Dienstes erforderlich sind
B) Die Verwaltung der Ressourcen, die für die Bereitstellung des Dienstes konfiguriert sind
C) Die Gruppierung eines oder mehrerer Dienste basierend auf einem oder mehreren Produkten
D) Die gemeinsamen Aktivitäten zur Sicherstellung einer kontinuierlichen gemeinsamen Wertschöpfung

4. Welcher Begriff beschreibt die Funktionalität, die ein Dienst bietet?

A) Garantie
B) Risiko
C) Dienstprogramm
D) Kosten

5. Welches Leitbild berücksichtigt die Kunden- und Benutzererfahrung?

A) Fokus auf Wert
B) Beginnen Sie dort, wo Sie sind
C) Halten Sie es einfach und praktisch
D) Zusammenarbeiten und Sichtbarkeit fördern

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