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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. allows use of a simpler hierarchy
C. requires less work and effort
D. allows the display of a product hierarchy specifically for service purposes

Question #2

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can download large volumes of SR data from the Analytics interface.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Question #3

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C. have to contact Oracle Support for the permission to deploy your custom DCS application
D. be required to create all of your own components for the display of Engagement Cloud objects

Question #4

Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.
B. Map a Visual Builder Cloud Service business object to the object API.
C. Assign the new business object to a new component.
D. Assign object access roles to an administrative user.

Question #5

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Filter the selection of the product related to the service request, when filtering by a particular category.
B. Categories determine the steps an agent must follow to close the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Categories facilitate the assignment of an agent to the service request.
E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Solutions: