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WGU Principles-of-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Ethics and Corporate Responsibility | - Corporate social responsibility - Ethical decision-making |
| Topic 2: Organizing and Structuring Work | - Organizational structure and design - Job design and departmentalization |
| Topic 3: Foundations of Management | - Management theory and evolution - Managerial roles and responsibilities |
| Topic 4: Controlling and Performance Management | - Corrective action and feedback loops - Performance measurement and control systems |
| Topic 5: Planning and Decision Making | - Decision-making models and tools - Strategic and operational planning |
| Topic 6: Leading and Managing People | - Leadership styles and motivation - Communication and team dynamics |
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
Question #1
A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer
A. Contemplation
B. Precontemplation
C. Preparation
D. Action
Question #2
Which process is used to verify that deliverables are correct and complete? Choose 1 answer
A. Quality Cooperative
B. Quality Collaboration
C. Quality Assurance
D. Quality Control
Question #3
The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
Which technique would be most appropriate in stimulating conflict?
Choose 1 answer
A. Bringing in outsiders
B. Compromise
C. Appointing a devil's advocate
D. Authoritative command
Question #4
What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer
A. Compensation
B. Quality
C. Networking
D. Autonomy
Question #5
A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer
A. ISO 9000
B. Customer relationship management
C. Six Sigma
D. Reengineering
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: C |






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