Salesforce Certified B2C Solution Architect : Arch-302

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
B) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.
C) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
D) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.

2. A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?

A) Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
B) Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
C) Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
D) Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.

3. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Design the solution and hand it off to the delivery team to start to build and test it.
B) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
C) Set up DevOps processes and environments in preparation for the discovery workshops.
D) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.

4. A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

A) Enable SSO on both Service Cloud and Marketing Cloud.
B) Configure Marketing Cloud Connect,
C) Enable MFA on the identity provider (IDP).
D) Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
E) Define which system is acting as an identity provider (IDP).

5. A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

A) Create cookies initially, then delete once the customer asks to deny.
B) Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.
C) Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.
D) Determine the stopper's tracking preference using the B2C Commerce Shop API.

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