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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intangible Deliverables | 26% | - Culture and capability building - Stakeholder alignment - Governance and mindset - Change and adoption enablement |
| Topic 2: Value Design | 32% | - Value measurement and outcomes - Ethics and value alignment - Strategic direction and rationale - Context and innovation impact |
| Topic 3: Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Decision-making tools - Documentation and visualization |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Integrating UX and technical perspectives - Leading cross-functional work - Collaboration with architects and designers |
Salesforce Certified Platform Strategy Designer Sample Questions:
1. A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
A) New user activations and connected weight sales
B) Increase in new user activity and connected weight utilization
C) Increase in user referrals and net promoter score (NPS) rating
2. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?
A) Unify platforms and centralize support operations to save customers time and reduce business costs.
B) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
C) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
3. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?
A) Strictly align to stakeholders' business requirements.
B) Create high-fidelity prototypes to gain design buy-in.
C) Align UX research goals with stakeholders' goals
4. Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.
Which tools should CK use while conducting the next synchronous journey mapping session?
A) Presentation tools
B) Whiteboarding tools
C) Design creation tools
5. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?
A) Identify the biggest questions about the product vision and collect data on prototypes.
B) Run qualitative user research on the product vision and share key feedback with stakeholders.
C) Conduct a competitive analysis of other products in the same market as the product vision.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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