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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Opportunity Management | 17% | - Opportunity stages and pipeline management - Forecasting and quota management |
| Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
Cloud Kicks wants new Opportunities created from won Renewal deals automatically, without manual rep intervention. What should the consultant recommend?
A. A Flow triggered on Opportunity Closed Won that clones/creates a renewal Opportunity
B. Manual duplication by reps
C. A report subscription
Question 2
Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?
A. Create a dashboard with reports on My Opportunities.
B. Select the Split View option from the My Opportunities list view.
C. Develop a new Sales Console app including opportunities.
Question 3
Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deals. Which report should the consultant create to meet the requirement?
A. Closed Won Opportunities by Account
B. Closed Won Opportunities by the sales team
C. Closed Won Opportunities with Activities
Question 4
Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned. Which solution should the consultant recommend when CK sets up the new account process?
A. Add the user to a separate role at the lowest level of the role hierarchy.
B. Assign the Modify All Data permission to the user.
C. Place the user in 4 separate role at the highest level! of the role hierarchy.
Question 5
Cloud Kicks wants an at-a-glance view combining sales pipeline, quota attainment, and activity metrics for executives. What should the consultant recommend?
A. A Lightning dashboard with multiple report components
B. A single detailed report
C. Individual emails per rep
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |






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