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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Topic 2: Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Topic 3: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 4: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Topic 5: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
Salesforce Certified Slack Administrator Sample Questions:
1. As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)
A) Create an org-wide channel dedicated to company trainings.
B) Create a Slack Connect channel dedicated to company trainings.
C) Have each Workspace Admin post in the correct public training channel.
D) Create a multi-workspace channel for training that exists in each workspace.
2. A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?
A) Delete the channel; messages from a deleted channel are still available via search.
B) Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.
C) Convert the channel to private, and then archive it; members of the channel will retain access to the files.
D) Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.
3. You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)
A) Confirm the channel naming conventions they might use.
B) Determine if the project team is using Slack workflows to automate processes.
C) Identify the tools the project team plans to use to track their progress.
D) Ensure you have an available resource to serve as a Workspace Admin.
4. You're an Org Owner for a financial organization's Slack Enterprise Grid.
Someone accidentally shared confidential financial statements in a public Slack channel.
You have since deleted the file; however, you want to track which users have downloaded the file from Slack.
What is the best way to do this?
(Select the best answer.)
A) Use the Import/Export Data tool under workspace settings to export the required public channel data.
B) Use the Audit Logs API to audit the file download action in the required public channel.
C) Use the Audit Logs API to export the required public channel data.
D) Use the Discovery APIs to export the required public channel data.
5. You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)
A) Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
B) Record a demo outside of Slack and import the file into a multi-workspace channel.
C) Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
D) Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |






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