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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Key features and advantages of HP services - Comparison with alternative solutions |
| Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations |
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
A. How much employee productivity is lost to device downtime due to failure or damage?
B. How do you decide when to acquire or retire the company's personal systems?
C. How do you deal with hardware support when employees are working remotely?
D. What does the company's roadmap for growth over the next ten years look like?
E. Do you currently have a security strategy in place for your PCs and other devices?
F. What percentage of your budget is allocated to new hardware acquisition?
Question 2
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
A. How necessary is it for you to minimize capital expenditures?
B. Would you consider a lease-to-own solution?
C. How distributed is your workforce?
D. Do you require security features such as hardware or BIOS protection?
Question 3
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A. HP Defective Media Retention
B. HP pc BIOS Asset Tagging service
C. HP Active Care
D. HP Deinstallation Services
E. HP Wolf Protect and Trace
Question 4
An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
A. Defective Media Retention
B. Custom System Setting Services
C. Hardware Support Onsite
D. Proactive Insights
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: C,D | Question 3 Answer: C,E | Question 4 Answer: B |
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