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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle |
| Topic 2: Competency 2: Quality Management | - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 3: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Topic 4: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 5: Competency 4: Supply Chain Management | - Supply chain design and strategy - Logistics and distribution - Inventory management - Sourcing and procurement |
| Topic 6: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
| Topic 7: Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Material Requirements Planning (MRP) |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?
A. 20,500
B. 20,000
C. 21,667
D. 22,167
Question 2
How do just-in-time (JIT) and lean systems add value?
A. By enhancing responsibility
B. By reducing waste
C. By increasing simplicity
D. By improving lighting
Question 3
What is one advantage of a periodic review system?
A. Items are handled individually.
B. Less inventory is needed to protect against stockouts.
C. Inventory balances are updated after every transaction.
D. All items are reviewed during the same time interval.
Question 4
The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A. 5
B. 8
C. 9
D. 6
E. 7
Question 5
How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A. Companies' workers demonstrate intrinsic values.
B. Companies are able to reduce waste.
C. Companies can participate when it is convenient.
D. Companies enhance workers' ability to perform.
E. Companies develop new ways to generate revenue.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: E | Question 5 Answer: B,E |
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