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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 2: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 3: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 4: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 5: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 6: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
| Topic 7: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 8: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
A) Extrinsic reward
B) Intrinsic reward
C) Personality reward
D) Compensatory reward
2. What is the impact of high group cohesiveness and well-defined performance norms on the productivity of a team?
A) The productivity of the team will remain low
B) The productivity of the team will improve significantly
C) The productivity of the team will remain as is
D) The productivity of the team will improve slightly
3. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Leader-member relations
B) Leader-member exchange
C) Position power
D) Task structure
4. Which option defines organizational culture?
A) A system of unique physical parameters that describes the organization
B) A unique system of shared organizational meaning
C) A human resources department program for recognizing diversity
D) A method of stratifying the organization's target market
5. What is an aspect of cross-functional teams that makes them difficult to manage?
A) Cross-functional leaders prevent team members from making their own decisions.
B) It takes time to build trust and teamwork among people with different experiences and perspectives.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functionality fluctuates too frequently.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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