ISEB ISEB Certification ISEB-ITILF

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. What is a RACI model used for?

A) Monitoring services
B) Recording configuration items
C) Defining roles and responsibilities
D) Performance analysis

2. Which statement should NOT be part of the value proposition for Service Design?

A) Improved quality of service
B) Improved Service alignment with business goals
C) Better balance of technical skills to support live services
D) Reduced total cost of ownership

3. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) Service desk
B) External
C) Shared services unit
D) Internal

4. Which is the correct definition of a customer facing service?

A) A service not directly used by the business
B) One which directly supports the business processes of customers
C) A service that cannot be allowed to fail
D) One which is not covered by a service level agreement

5. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) 2, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 1, 3 and 4 only

Solutions: