WGU WGU Certification Organizational-Behavior

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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Actions of top management and employee education level
B) Personal background of key employees and socialization process
C) Actions of top management and socialization process
D) Personal background of key employees and selection process

2. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) Verbal and nonverbal communication cues are easier to understand within a virtual team.
B) Virtual team members generally report greater satisfaction with the group interaction process.
C) The greater opportunity for interaction helps increase rapport.
D) People can work together who might otherwise not be able to collaborate on a work task.

3. Which method should be used to maximize team member participation in a global meeting?

A) Unilateral electronic messaging to facilitate communication
B) Alpha-direct technologies to maintain communication links
C) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
D) Online using computer technologies and/or phone communication

4. What is one of the six primary characteristics that define an organization's culture?

A) Competitor benchmarking
B) Political orientation
C) Team orientation
D) Aggressiveness

5. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Problem-solving teams
B) Self-managed teams
C) Production teams
D) Virtual teams

Solutions: