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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support |
| Security | 15% | - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions - Configure security policies and compliance settings |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings |
| Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
| User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning |
| Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies - Convert public channels to private channels - Manage user groups and channel permissions |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)
A. View all external people connected to your org and the Slack Connect channels they belong to.
B. View all Slack Connect invitations.
C. Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
D. Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
E. Approve or deny Slack Connect requests.
Question 2
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?
A. Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
B. Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
C. Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
D. Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
Question 3
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)
A. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
B. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
D. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
Question 4
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)
A. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
B. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
C. Create default channels, so that employees have more options in the channels they can use for collaboration.
D. Send a company-wide email asking members to use Slack channels for collaboration.
E. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
Question 5
You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?
A. Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.
B. Notify the one channel member, then archive the channel.
C. Notify the one channel member, then delete the channel.
D. Notify the one channel member, then rename the channel and add #archived as a prefix.
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: B,D | Question 4 Answer: B,E | Question 5 Answer: B |
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